Each country has their own taxes and duties percentage rate. We suggest that you speak to your local customs office before placing an order to find out expected fees. You, as the customer, are solely responsible for paying these fees, so please find out about your country customs rules and regulations before placing an order.

Please note that from 1 January 2021, all orders travelling outside the UK will be subject to pay VAT at their countries rate upon import due to Brexit. This will be payable along with duties upon receiving your order. All of our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) terms unless pre-agreed at the time of order.

It is your responsibility as the buyer (importer) to ensure the correct rate of VAT and duties are paid upon import; we advise you to check the values your country’s import rules and regulations with your local customs office.

International Shipping Details

Lead times stated on the product page are for UK mainland deliveries only. European and worldwide destinations will take slightly longer. Our standard shipping on small/medium items will mean your items will arrive within 2 to 9 working days (depending on the final destination), providing your items are readily in stock and being delivered by our preferred courier partners: TNT Express, DPD, and UPS.

For larger orders, fragile products, and oversized items that are unable to be delivered through couriers, we will use different methods that ensures your goods will arrive safely within four to six weeks after dispatch. Your order will be palletised and transported by sea freight once dispatched from our warehouse. Preparation of export documentations can sometimes cause slight delays (approximately five to ten working days) whilst goods are awaiting dispatch from our warehouse. Please be assured that we are actively working to keep delays to a minimum.

Important Information about Extra Fees & Tax

International deliveries with us do not include customs and clearance fees, duties and taxes, road tax, quarantine, and fumigation fees which are payable by the customer prior to delivery. Failure to make payment will result in delays (of which Merit Home are not responsible for), and ultimately the return of the goods and further costs accrued.

Please ensure that you are familiar with your countries import rules and regulations. For more information, we suggest that you speak to your local customs office before placing an order.

Unfortunately, we are able to deliver most, but not all, products listed on our website internationally for various reasons such as warranties, logistics, packaging and legal reasons. If your order is affected by this, we will contact you directly to discuss the options available to you.

Please note: All our international orders are shipped according to the Incoterms® 2020 standards and travel by the Delivered At Place (DAP) terms unless pre-agreed at the time of order.

Such factors may require alternative delivery methods which may incur additional charges. If you have any concerns regarding delivery access, please call us on 01639 813593.